Losing Trusts

I finally received my passport after days of panicing and upseting!
Here is what happened,
I was supposed to get my document back from the embassay on Thursday. However, I still hadn't received it on Friday. I started to worry. Then on Monday morning, I called the Canada Post right away but the answer I got was "I'm sorry, if you don't have a track number of your mail, we cannot do anything about it." I then called the embassay right after and luckily they have the track number of it. I got the track number and then go online to Canada Post to check it. I was shocked when I saw the words in front me " it is successfully delivered to the receipent on Oct 25 2007, am"
Apparently, WHERE was my mail?
I felt bad to have had to call the embassay so many times, but I had no choice. I called them again. A lady who was full of Malay accent (not the one who served me all the time) told me that I was the one who has to deal with Canada Post. They were already done their job and they couldn't anything about it. I hung up the phone and I started to panic. I couldn't believe it happened to me.
How in the world could it happen to me? I had done every procedure carefully and why Canada Post wanted to screw me over in the last minute?
I then called the customer service of Canada Post. I was sobbing and couldn't even talk properly the whole time. I was having a panic attack. I told them that it was a very important mail. It had my passport, ID and my flight ticket in it. In addition, I was leaving on next Tuesday! The lady who served me sensed that it was urgent. She reported it and promised that they would trace it and see what had happened to my mail and let me know the result within 24 to 48 hours.
The whole day, I was busy around with this incident. The next day morining, a crew from Canada Post called to see if I received the mail yesterday because they sent it yesterday. I called my girl Pinkkie to see whether she got my mail. She knew that I was desparate for the answer, and she didn't pick up my phone
These few days, she wasn't just not picking up my phone, but also rejected to pick up, few times.
Finally, she called me at night. She told me that she received the mail on Monday night. I asked her, "You knew that I'm very desparate for the mail. Why didn't you call me right away when you got it?"
I was relieved but at the same time, I was disappointed.
I was happy that I received the mail. I was diappointed to be treated like this way by one of my close friends. I wasn't just losing trust on Canada Post, but also my close friend.
You know, she isn't the Pinkkie I used to know anymore. She has changed. I don't know whether she has changed to a better way for herself, but it certainly has affected our friendships.
This friendship has no longer stay in a healthy and happy position. I think it's time for me to end it.
I'm sorry, but you were the one who chose it that way. I have no choice but obey it.